Complaint Letter

Wahyu Puspa Andini

Lembah Griya Indah, Depok

Jawa Barat, 16437

November 19, 2016

XIALU

Jl. H.R. Rasuna Said Kav. X2/1, Plaza Great River,

Jakarta Selatan, DKI Jakarta 12950

Dear Mrs. Dewi,
I am writing in to inform you about my experience with Womens Peep Toe Square Heel PU Princess Sandals with Rhinestone Silver.
I bought a new Merce - Womens Peep Toe Square Heel PU Princess Sandals with Rhinestone Silver on November 3, 2016. I am dissatisfied your product because I discovered there is scratch on heels. I have attached a photocopy of my receipt as proof of purchase.

Have others customers also complained about this to you?
I heard that your company is known for best quality products and great customer service. So, I believe that you will solve my problem as soon as possible.

The condition of the item was your responsibility up to the point I received it and accordingly, I am entitled to a refund a long with a refund of all delivery costs. I would request that confirm in the next 3 days that you will provide this remedy and that you will cover the cost of the defective item being returned to you.
Please respond and tell me that how you offer to solve this problem as soon as possible.
Look forward to hear from you.


Yours faithfully,



Wahyu Puspa Andini


References :
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