Adjustment Letter

XIALU

Jl. H.R. Rasuna Said Kav. X2/1, Plaza Great River,

Jakarta Selatan, DKI Jakarta 12950

November 22, 2016

Dear Ms. Wahyu Puspa,
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your assue as soon as possible.
We will be contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customer. It is our goal to retain you as satisfied customer and will hope to serve you again in the future.

Yours faithfully,

Mrs. Dewi,

Manager
XIALU

Reference:

http://www.businesscommunicationarticles.com/adjustment-letter-sample-example-template-and-format/